Softphones allow you to transfer calls to contacts in your organization.īecause softphones are installed on your device, they allow you to click on links on web pages and in emails in order to place calls automatically, without touching a keypad or picking up a receiver. The difference is that softphones also generally display which contacts are currently online (a feature known as presence). Just like your smartphone, a softphone has a directory of contacts. Users can frequently initiate on-demand call recording from the softphone user interface (UI). Listen to voice messages and return calls. Let callers leave voice messages when you’re not available. (Note that video calling is not the same as video conferencing, which frequently requires a more advanced application.) Place and receive video calls on devices with cameras. Make and receive calls through your Internet connection. VoIP softphones often include the following core capabilities: Common Functions of VoIP Softphone Software Softphone-only deployments are gaining in popularity and can also help keep the costs of switching to VoIP down, since IP phones can be expensive. This gives your employees more flexibility in their communications options. Additionally, you can deploy softphones alongside desk phones and connect the same extension to both endpoints. For instance, if your employees work remotely, it makes more sense to connect the phone system to applications on their laptops than to desk phones in an office they rarely see. Some businesses choose to deploy softphones rather than hardware phones as phone system extensions. Softphones are thus designed for Internet phone service, commonly known as Voice over Internet Protocol (VoIP), rather than traditional phone service.Ī VoIP softphone is perhaps easiest to understand when compared to an IP phone i.e., a hardware office phone designed to make calls over the Internet using a business VoIP service rather than traditional land lines.īoth IP phones and softphones serve as endpoints to which VoIP phone systems connect calls, but one is software and the other is hardware. Softphones are software applications that run on devices (laptops, smartphones, tablets etc.) with Internet connections and allow you to make and receive calls. We’ll look at:Ĭrucial Considerations for Buyers What Is a VoIP Softphone? We’ll outline the common features of softphones and give a rundown of popular products to help you make the right decision for your business. (Technically, all softphones are for VoIP service, since they’re essentially software for placing calls over the Internet.) To help make your decision easier, we’ve compiled this guide. With the vast number of VoIP softphone products on the market, choosing the right solution for your phone system can be daunting. ![]() ![]() If you have any questions about using this softphone please do not hesitate to contact our Support Helpdesk.Buyers Guide Last Updated: March 16, 2023 Now click on the green phone icon to make the call - as shown below: The number you have entered via the dial pad will appear here as shown below in red:ģ. Simple click on the XLite icon on your desktop and the dial pad will appear.Ģ. The X-Lite softphone will do the click to call for you.Ĭalling on your softphone when you are not in your CRM account or do not have a contact record to use Click2Call feature.ġ. Click on the phone number of the contact you wish to call on their business card.Ĥ. Now call a contact from their record inside your CRM account using the click2call that will connect your softphone.ģ. To find out more about this please read below: You are now ready to use Click2Call so that when you click on a phone number or mobile number inside a contact record your Softphone will be activated and will dial the number. Enter the digits of the Extension number in the Click2Call box and click on Update Settings to save.Ĩ. Here you will see the Click2Call field as shown below:ħ. Now click on the Settings icon along the menu bar:Ħ. ![]() Note the Extension number of your line as this is the number you need to set up on the Click2Call.ĥ. Click on the Configure button next to the VoIP line:Ĥ. ![]() Here you will see a summary of your VoIP line(s). Go to Phone section along the menu bar:ģ. You must activate the Click2Call feature inside your CRM account - to do this please follow the instructions below:ġ. This will dial the number and your call will be connected when the person answers. Just click on the keypad numbers with your mouse and click on the green phone icon to dial a number.
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